FAQ

ORDER QUESTIONS

WHERE DO YOU DELIVER?

We have three delivery zones:

  • San Francisco
  • East Bay
    • Oakland
    • Berkeley
    • Alameda
    • Richmond
    • El Cerrito
    • Albany
    • Kensington
    • Piedmont
  • Marin
    • Mill Valley
    • Corte Madera
    • Ross
    • Kent
    • San Rafael
    • Larkspur

I JUST ORDERED. WHEN DO I RECEIVE MY BROTH?

If you selected delivery, your broth will be delivered on Monday during the following time windows:

  • San Francisco: 10am - 2pm
  • Marin: 1pm-3pm
  • East Bay: 2pm - 4pm

If you selected pick-up,  your broth will be available for pick-up at the Grand Lake Farmer's Market in Oakland on Saturday from 9am - 2pm.

WHERE ELSE CAN I BUY IT?

You can buy it on our site and place your order for home delivery to San Francisco, Marin, or East Bay. 

Good Eggs also carries Broth Baby products and offers home delivery across the greater Bay Area.

Home delivery not your thing? Find us at shops throughout the Bay. Just head on over to our Where to Buy page. 

Don't see us in your favorite shop? Asking the store to carry Broth Baby really helps! Entering into new stores can take time, and customer feedback truly helps expedite that process. 

HOW DO I BECOME A SUBSCRIBER?

Go to our Products page, choose what type of broth you'd like to order, and click the "Subscribe and Save" button to choose a recurring subscription. Your order will renew every Thursday evening and will go out for delivery every Monday. Skip, adjust, or cancel anytime.

Don't want broth every week? Customize the frequency of your subscription, such as every 2 weeks.

Want lots of broth but have a hard time being home for delivery? Subscribe to multiple jars delivered once every 4 weeks! Our broth lasts 8 weeks refrigerated, so you can rest easy knowing it will go the distance.

ABOUT BONE BROTH

WHAT IS BONE BROTH? HOW IS IT DIFFERENT FROM STOCK?

Bone broth is a way of making stock, typically from simmering bones in water for long periods of time to extract gelatin, protein, and trace minerals. Whereas traditional stocks take about 4-6 hours to cook, bone broths require a "low and slow" simmer for 18+ hours.

The types of bones used also matter - stock can be made from just about any type of bone that adds flavor. Bone broth is defined by its gelatin content, so it needs bones rich in connective tissue that will yield collagen (and ultimately gelatin, which is what collagen converts to when simmered). Those types of bones include feet, knuckles, or anything else with joints!

HOW DO I USE IT?

You can use it just like you’d use stock, as a base for your soups and stews. It's also great on its own, warmed up in a mug. Ours is seasoned perfectly, so you can sip on it as an easy snack between meals. It’s also great for braising meats and vegetables, or subbing into rice and quinoa instead of water.

HOW MUCH BONE BROTH SHOULD I BE HAVING?

Every person is different, but we find that one 32 oz. jar is about right for 1-2 people for a week. The best thing you can do is play around with it. Take some home, drink it, and see if your body responds or craves more. Adjust accordingly until you find that sweet spot.

If you're consuming bone broth at the advice of your acupuncturist/functional medicine doctor, they may recommend a higher amount, such as 1-3 cups of broth per day.

ABOUT OUR PRODUCTS

WHAT TYPE OF BROTH DO YOU SELL?

We currently offer classic bone broth (made from pastured chicken), umami bone broth (made from grass-fed beef), and a turmeric coconut veggie broth. Our signature broths are made with 100% pasture-raised and grass-fed bones, fresh vegetables, herbs, and sea salt. 

ABOUT BROTH BABY

WHERE DO YOU GET YOUR BONES?

We source our bones from Keller Crafted Meats and Pasturebird. The chickens we source literally live their entire lives on open pasture, while the beef bones we source are grass-fed and grass-finished. The pastures are all pesticide free.

CAN I FREEZE MY JARS?

We recommend that you remove a half cup of broth to allow for expansion and leave the lid on loosely to prevent the jar from cracking; alternatively, you could transfer your broth to a more freezer friendly container before freezing, such as silicone ice cube trays.

CAN I RETURN MY EMPTY JARS?

At this time, we are unfortunately not able to accept empty return jars for re-use. However, we encourage you to re-use them to store other wet or dry goods at home. They're also fully recyclable.

WHAT MAKES BROTH BABY DIFFERENT FROM OTHER BONE BROTHS?

Lots of things!

Since we’re concentrating the nutrients of the animal into a broth, we must use healthy animals. That’s why we source incredibly high quality ingredients - fully pastured chicken & beef bones, wild-foraged seaweed, fresh vegetables, and premium sea salt.

    • Fresh: Our broth is always made fresh - we are one of the only companies that does not freeze our broth or treat it to make it shelf stable.
    • Packed in Glass: We only pack in glass. Who wants boiling hot broth poured into plastic packaging?
    • Small & Independent: Everything is made small batch, by hand, the old-fashioned way.
    • Tasty: Our founders Cassandra & Adam both have extensive restaurant experience, and Broth Baby is proud to have crafted what we believe is the best tasting broth out there.
    • Local: We have grown intentionally and sustainably so that we can manage our environmental footprint, stay rooted to our community, and remain connected to the ranching and agricultural partners who supply our ingredients. 

WHY IS THIS STUFF SO EXPENSIVE?

We like to think that our bone broth reflects the true cost of good food, whereas much of the conventional food on the market is made to be artificially cheap.

Bone broth takes a full day to cook, plus the time to jar and cool it. We also opt for the highest quality ingredients available, as these yield the highest nutrition and flavor. 

Last but not least, we’re a small business, not a big corporation. Operating at that scale would mean compromising on the quality of ingredients and the mission-driven model of our company. Supporting Broth Baby means you’re voting to keep your dollars circulating through the community, businesses, and farms that we support.